An organization's culture lies at the heart of its ability to
perform. In the knowledge economy, new rules are emerging and
organizations must rethink how they will compete by leveraging
their tacit knowledge - their intangible assets - in order to
create and sustain a strategic advantage. In this book, Hubert
Saint-Onge and Charles Armstrong, two corporate leaders who have
been in the forefront of using knowledge management to gain
strategic advantage, focus on knowledge-based customer
relationships, innovative internal structures, and self-initiated
learning cultures, in order to explain the building blocks that
must be in place to create and sustain a knowledge-based culture
within organizations - a culture that they argue is integral to a
high-performance organization.
An organization's culture lies at the heart of its ability to
perform. In the knowledge economy, new rules are emerging and
organizations must rethink how they will compete by leveraging
their tacit knowledge - their intangible assets - in order to
create and sustain a strategic advantage. In this book, Hubert
Saint-Onge and Charles Armstrong, two corporate leaders who have
been in the forefront of using knowledge management to gain
strategic advantage, focus on knowledge-based customer
relationships, innovative internal structures, and self-initiated
learning cultures, in order to explain the building blocks that
must be in place to create and sustain a knowledge-based culture
within organizations - a culture that they argue is integral to a
high-performance organization.
This book provides a blueprint for creating and leading
organizations with strong knowledge-based cultures to achieve
breakthrough performance. Using the idea of conductivity, the
authors describe the successful organization of the future as one
that increases the quality and flow of knowledge within the
organization and within its network of suppliers, customers, and
other collaborators. The narrative is based on the thoughts,
experience, and models of Hubert Saint-Onge and Charles Armstrong,
who have successfully led high-performance companies in the
financial services sector and the engineering and manufacturing
sector. Each chapter includes practical examples from their
experience and from other successful leaders.
* Hubert Saint-Onge has been named one of the top ten knowledge
management practitioners internationally (Forbes)
* S.A. Armstrong, a manufacturing company run by co-author Charles
Armstrong, has been cited as one of the most innovative knowledge-
era companies in North America
* Filled with real-life stories of how both authors have
implemented their ideas in the banking, insurance, and
manufacturing industries
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