Business Process Design is a three-stage process by which companies can tailor their business processes to their own requirements and needs and to those of the market. This element of the continuous improvement cycle comprises the three aspects of design, analysis and optimization. Process design, which equates to the graphical representation of existing processes, answers the questions of who does what in what order, what products or services are produced and which software systems are used. The next stage involves analysis and evaluation of the actual processes. This uncovers weaknesses in the process flows and highlights any improvement potential. To round off the procedure, target processes are then derived based on this analysis to support the company in creating added value in the future.

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