Do you have the interpersonal helpdesk skills employers want?
Support Center Analyst (SCA) certification from the Helpdesk
Institute (HDI) says you do
If you'd like to work in an IT support center, earning SCA
certification is the best way to start. As a certified SCA,
you'll know how to address customer support issues from first
point of contact to successful resolution.

Tim's Warner's SCA training covers all the HDI-SCA exam
objectives, while linking you to tons of additional resources.

http://cbtnuggets.com/webapp/product?id=594

Download File Size:385.15 MB

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