Goulston (Get Out of Your Own Way at Work) returns with a primer on dealing
with hard-to-reach people in virtually every scenario.defiant executives,
angry employees, families in turmoil, warring couples.through use of well-
honed psychological techniques. Negotiating intractable situations is like
driving up a steep hill, he posits, but most of us make the mistake of
creating more resistance by shifting up; downshift, and you get control,
he writes. His Persuasion Cycle filters illustrative snippets from
counseling sessions during which he digs into an impressive bag of tricks.
Magic Paradox, Impossibility Question, Empathy Jolt.techniques like martial
arts moves: potent on their own, but even more powerful when you combine
them. His successful persuasion case studies include negotiating a police
standoff and assisting a married couple's conflict resolution. Chapter
summaries feature action steps preparing readers to encounter similar
scenarios, yielding a guide that is as entertaining as it is useful.

http://www.amazon.com/Just-Listen-Discover-Getting-Absolutely/dp/0814414036/

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