"Great leaders have many talents, but one critical skill - often unrecognized - is the ability
to ask and answer questions. This unique book offers 78 questions that leaders at all levels
need to ask and answer both inside and outside the organization. Leaders who master this
question-response technique will gain much useful information about what is really going on in
their businesses, as well as the admiration of employees, customers, and others with whom they
interact. The questions and answers cover a range of common and uncommon situations, including:
the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers;
personal crises of employees; coaching and mentoring sessions; and customer retention. The book
even includes advice on answering questions when the answer is ""I don't know"" or ""I can't tell
you."" With worksheets in each chapter, it prepares leaders to ask important questions of:

* Customers (""Why do you do business with our competition?"")
* Employees (""What's a recent management decision you didn't understand?"")
* And even themselves (""What do I want to be remembered for?.

Download File Size:3.29 MB

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