This step-by-step guide is a companion to the popular Listen to Me,
Listen to You: A Practical Guide to Self-awareness, Communication
Skills and Conflict Management. It is designed for use by anyone
working in communication skills and personal development training.
Resource material is grouped under major headings: Orientation;
Self-esteem; Self-awareness and self-knowledge; Effective listening;
Self-assertion; Managing conflict collaboratively; Reflection and closure.

Download File Size:6.66 MB

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