Effective Communication Skills

Taught By Professor Dalton Kehoe, Ph.D., York University,
York University

Talk is something you do every day. And your life is literally shaped by it.

Many of the decisions you make are decided by talking. You may be in a restaurant
asking a waiter for an unusual substitution, urging a service manager to get your
car finished sooner rather than later, or trying to sway your significant other
toward a particular film or show. Or you might be trying to build more cooperative
relationships at the office.

No matter why you engage in face-to-face talk, though, there's no way to insulate
yourself from the dangers of miscommunication. Your ability to use the art of talk
to effectively convey who you are and to build solid relationships not only
influences the success of your friendships, romantic life, and everyday encounters,
but also how you experience your workplace. Studies show that using conversational
skills properly in that arena makes you more productive, happier, and less stressed.

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