The Right Pphrase for Every Situation ... Every Time

You've heard it a million times: "The customer is always right."
But let.s face it--sometimes the customer is misinformed, confused,
or downright difficult. The ability to handle such customers is what
separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the
language you need for everyday customer service situations - and
includes simple, effective techniques that can help you meet even
the most demanding customer needs. Master the most effective words
and phrases for:

* Defusing bad situations before they get worse
* Handling complaints patiently and professionally
* Satisfying customers and increasing sales
* Building long-term relationships with important customers

Download File Size:1.42 MB

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