Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship
management (CRM) system that gives busy sales professionals the capability to
easily create and maintain a clear view of customers from first contact through
purchase and post-sales. If you're one of these busy sales professionals, you
need an easy reference tool to maximize your use of Microsoft Dynamics CRM 4.0's
varied feature set. "Maximizing Your Sales with Microsoft Dynamics CRM 4.0" is
that tool. This book explains, in concise, easy-to-understand language, how to
get the most out of this revolutionary CRM software. Topics like working with
contacts and accounts, managing opportunities and schedules, writing letters,
sending e-mails, running reports and more are explored in-depth. This book also
covers some administrative tasks geared toward IT professionals looking to set
up and configure preferences for their Microsoft Dynamics CRM 4.0 users. With
this quick, to-the-point resource, you won't just be "up and running" in
Microsoft Dynamics CRM ; you'll be an expert!

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