Next Generation Customer Chat: Open, Automated, Customizable.
Customer chat applications have become a commodity, and have failed
to provide the value that was promised. Jive Software has taken the
next step with an open architecture system that integrates IM
systems, automates the resolution of customer issues and provides
real-time access to any content an agent needs to resolve more
complex issues (such as email archives, file systems and third
party knowledge bases).

Download File Size:46.89 MB

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