Networks continue to evolve, growing in capability
and complexity. A diverse range of platforms,
protocols and physical assets provides PC Management
and Remote Control Software solutions,with the
continuous challenge of being able to offer support
to a variety of configurations and to ensure that
critical IT infrastructure is available when needed
most.
Historically, Remote Control and PC Management
software focused on removing the need for support
staff to physically visit a remote users PC to
resolve technical issues. Consequently, users
recieve a quicker response, resulting in less down
time of critical applications.
However, organisations require multi-tasking
solutions that offer effective economies of scale,
where an "out of the box" application can be relied
upon to perform a whole range of functions, which
traditionally, were handled by multiple software
vendors.
Emphasis is now placed not just on providing more
efficient technical support but also in simplifying
management tasks and in offering secure remote and
mobile working possibilities.
NetSupport Manager combines powerful PC remote
control with advanced desktop management
functionality leading to one of the fastest levels
of ROI available on the market today, specifically
in improving user productivity, customer
satisfaction and organisational flexibility.
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