Drawing on his years working with hospitals, Mark Graban explains why and how lean can be used
to improve safety, quality, and efficiency in a healthcare setting. He highlights the benefits
of lean methods and explains how lean manufacturing staples such as Value Stream Mapping can help
hospital personnel identify and eliminate waste, preventing delays for patients, reducing wasted
motion for caregivers, and improving quality of care. The book also describes root cause problem-
solving and daily improvement processes that can engage everyone in systemic improvement.
Intended as a guide for hospital administrators, the book elaborates the steps they can take to
begin the process of lean implementation.

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