Microsoft. Dynamics CRM 4.0 Unleashed presents start-to-finish guidance
for planning, customizing, deploying, integrating, and managing Dynamics
CRM in your unique business and technical environment. Authored by two
leading Microsoft Dynamics implementers, this book systematically
explains how the system works, why it works that way, and how you can
leverage it to its fullest advantage.
The authors present clear examples, proven best practices, and pitfalls
to avoid in using every significant Dynamics CRM capability. The
far-reaching coverage ranges from Dynamics CRM.s sales, marketing, and
customer service features to its automated workflows; from Outlook and
Office integration to reporting and security. The authors offer
independent insight into Dynamics CRM.s most powerful new features, from
its improved interface to its new mail merge and data migration tools.
This book is for every IT professional who intends to work with Dynamics
CRM, regardless of their experience with Dynamics or other CRM
solutions. The authors provide example-rich, realistic coverage of
advanced Dynamics customization, extensibility, and integration:
information that is available nowhere else.
Detailed information on how to.
- Set up, configure, and maintain all facets of Dynamics CRM in any
organization or industry
- Thoroughly understand both the on-premise and hosted versions of
Dynamics CRM
- Make the most of Dynamics. new features, including email, the
Outlook client, Internet Facing Deployment (IFD), and relationships
- Manage sales leads, opportunities, accounts, contacts, marketing
lists, sales collateral, campaigns, quotes, orders, and invoices
- Improve customer service by integrating schedules, cases, contacts,
product/service information, and more
- Build powerful automated workflows that streamline key sales tasks
and liberate salespeople for more effective selling
- Efficiently administer and secure any Dynamics CRM implementation
- Drive greater value by integrating Dynamics CRM with Microsoft
Office productivity tools
- Customize and extend Dynamics CRM using Visual Studio, .NET, and
custom plug-ins and add-ons
http://www.amazon.com/exec/obidos/tg/detail/-/0672329700/
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