This tool kit aims to guide policymakers and tax administrators in implementing the Tax Administration Management Information System in their agencies.

The Tax Administration Management Information System (TAMIS) Tool Kit was developed with the objective of guiding and helping tax agents in developing countries undertake a holistic transformation of tax administration using information and communication technology.
The tool kit provides guidance on key activities any tax agency should undertake in introducing TAMIS in various stages—including diagnostic assessment, prioritization of target taxes and services, implementation approaches, and monitoring and evaluation framework.

This tool kit will support tax authorities in the planning and implementation of Tax MIS in an informed manner and focuses on the:
• needs, roles, and scope of ICT systems for tax administration;
• key factors that influence the outcomes of ICT initiatives in tax administration;
• experiences from such initiatives around the world to minimize the learning curve and maximize the benefits from ICT investments to stakeholders.

Contents
1. The Tax MIS Tool Kit
1.1. Overview and Structure of the Tax MIS Tool Kit
2. The Business Case for Tax MIS
2.1. Key Issues in Tax Administration
2.2. Can ICT Help Streamline Tax Administration?
2.3. Can ICT-Enabled Systems Help Tax Authorities Transform Tax Administration?
3. Overview of Tax MIS
3.1. Key Objectives of Tax MIS Implementation
3.2. Key Benefits of Tax MIS Implementation
3.3. Tax MIS Conceptual Model
3.4. Tax MIS Users
3.5. Service Delivery Channels
3.6. Functionalities and Features of Tax MIS
3.7. Services and Functions of Tax MIS
3.7.1. Information Services
3.7.2. Transaction Services
3.7.3. Customer Relationship Management
3.7.4. MIS and Reporting
3.7.5. Workflow Management
3.7.6. Interfacing with Other ICT Systems
3.8. Other Key Considerations
4. Diagnostic Assessment of ICT Status
5. From Diagnostic Assessment to Prioritization of Taxes and Services
5.1. Summarizing Diagnostic Assessment Results
5.2. Strategic Objectives of Tax MIS Implementation
5.3. Prioritization Framework
5.3.1. Prioritization of Taxes and Services
6. Tax MIS Implementation Approach: Stakeholders and Cost Estimate
6.1. Holistic Approach to Tax MIS Implementation
6.2. Tax MIS Implementation—Key Activities
6.3. Tax MIS Implementation—Stakeholders
6.4. Tax MIS Implementation—Cost Elements
7. Commercial Off-the-Shelf versus Custom-Developed Tax MIS Solutions
7.1. Overview of COTS and Custom Software Solutions
7.2. Comparative Analysis of COTS and Custom Tax MIS Solutions
7.3. Criteria for Selecting between COTS and Custom Tax MIS Solutions
8. Monitoring and Evaluation Framework
9. Key Barriers to Tax MIS Implementation
References

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