Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
by Ann Thomas and Jill Applegate
English | 2010 | ISBN: 0470563559 | 538 pages | PDF | 1.54 MB
| “ | Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. | ” |
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