Engaging Public Sector Clients: From Service-Delivery to Co-Production By John Alford
Publisher: Palgrave Macmillan 2009 | 272 Pages | ISBN: 0230223761 | PDF | 1 MB
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
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