Year/Release Date: 2015
Version: 7.0 Ehp3
Developer: SAP
Bit depth: 64bit
Interface language: Multilanguage
System requirements: For 1-5 persons:
Processor: Intel Core i5 or AMD
RAM: 8GB
OS: Microsoft Windows 2008 R2 English
DBMS: Oracle Database 11.2
Hard drive: 120GB (I highly recommend an SSD!)

SAP CRM solution that enables full use of the CRM strategy to unite employees, partners, processes, and technology in the full closed cycle of customer interaction. Allows you to automate the business processes of the company and to manage the business efficiently.
SAP CRM allows you to coordinate the actions of all structural units of the company, interacting with the customer (sales, marketing, service and support), and to manage the various channels of interaction: personal meeting, telephone, Internet.
SAP provides each organizational unit of the company full access relevant information about the client needed to improve the quality of client relationships and increase loyalty.

SAP CRM is:
Unified information environment - all information about actual and potential customers, partners, competitors and the story changes all data is stored centrally in a single system. A single database of products, services and prices of the company.
Identifying the most profitable customers - based on the data card customers through segmentation, report, or search options, you can select the most profitable customers
Contact management - planning, monitoring and analysis of all customer contacts. Storing the history of the interaction
Sales management - manage all phases of sales, attract customers to the sales of the product. Maintenance of information on deals, sales funnel.
Management service management service organization, service and customer support.
Analyst - any necessary analytic Comparison of the success of managers, affiliates, divisions, reporting and analysis. SAP CRM allows you to conduct and analyze ALL the information of your business.
Components of SAP CRM:
Marketing
CRM-marketing is the set of marketing tools and functions that allow you to cover all levels of marketing. The solution enables marketing planning, to create a multi-level marketing plans, segment the client base according to any required parameters, and manage your marketing initiatives. Convenient and simple tool allows you to take all necessary steps for carrying out marketing initiatives, such as periodic tasks, personalized newsletters, etc.
Sale
CRM-sale - full management of your sales. Planning and forecasting of sales, transactions, products, sales monitoring at all stages of interaction with customers. Management of organizational structure and territories, key customers, contacts, and tasks, potential deals, offers and orders, contracts, incentives and commissions for employees
Service
CRM-service is the management of all service processes that make up the full cycle of service and support customer: from the first application client to the service and financial calculation. Effective service planning, the creation of plans and forecasts of service, commitment management, and monitoring their implementation, Analytics.
Analyst
Analytics for any information on customers, products, marketing, sales, service, interaction channels. Evaluation of the effectiveness of business processes, identifying the most profitable customers.

http://go.sap.com/solution/customer-engagement.html

Download File Size:35.89 GB

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