2015
Pluralsight
Tim Warner
2:22
English
This course covers every single objective from the "Operational Procedures" content domain from the CompTIA A+ 220-902 certification exam. This is the sixth and final course in a series of six courses to prepare you for the CompTIA A+ 220-902 certification exam. Please see http://blog.pluralsight.com/learning-path-comptia-a-220-901-220-902 for other courses in the series.
Using Appropriate Safety Procedures
27m 20s
Overview 3m 25s
Meanwhile, in the Real World 0m 48s
Standard Operating Procedure 1m 16s
Grounding 1m 48s
Static Electricity 4m 27s
ESD-safe Work Environment 1m 14s
Toxic Waste Handling 2m 2s
Personal Safety 3m 13s
Fire Suppression 1m 12s
Structured Cable Management 1m 59s
Compliance 2m 15s
Back in the Real World 1m 0s
Homework 0m 49s
For Further Learning 0m 39s
Summary 1m 7s
Applying Appropriate Environmental Controls
24m 10s
Overview 1m 15s
Meanwhile, in the Real World 0m 50s
Power-related Issues 5m 9s
Environmental Issues 2m 6s
Protection from Airborne Particles 2m 32s
MSDS Documentation 3m 15s
MSDS Regulatory Bodies 0m 38s
Demo: Investigating MSDS 5m 56s
Back in the Real World 1m 3s
For Further Learning 0m 25s
Summary 0m 56s
Addressing Prohibited Content and Activity
39m 2s
Overview 1m 46s
Meanwhile, in the Real World 0m 52s
What Is an 'Incident'? 2m 39s
First Response 3m 27s
Maintaining Documentation 1m 4s
MediaWiki 0m 46s
Chain of Custody 1m 24s
Open Source vs. Commercial Licenses 3m 53s
Personal vs. Enterprise Licenses 3m 50s
EULA 0m 53s
DRM 3m 13s
PII and End-user Policies 1m 4s
Demo 1: Investigating DRM 6m 15s
Demo 2: Identifying PII 4m 32s
Back in the Real World 0m 45s
Homework 1m 0s
For Further Learning 0m 35s
Summary 0m 56s
Demonstrating Professionalism
27m 52s
Overview 1m 52s
Meanwhile, in the Real World 0m 34s
Being a Tech Translator Is Lucrative 2m 39s
Proper Communication Techniques 3m 30s
More Proper Communication Techniques 2m 26s
Avoid Distractions 1m 29s
Professional Conduct 3m 26s
Working with Customers 3m 40s
Communicating Expectations 2m 50s
Back in the Real World 0m 55s
Homework 0m 51s
For Further Learning 1m 4s
Summary 2m 31s
Explaining Troubleshooting Theory
23m 47s
Overview 1m 39s
Troubleshooting in the Enterprise 2m 7s
A Good Book Reference 1m 21s
The Six-step Troubleshooting Model 1m 39s
Step 1: Identify the Problem 3m 26s
Step 2: Establish a Theory of Probable Cause 2m 4s
Step 3: Test the Theory to Determine Cause 2m 31s
Step 4: Enact a Plan of Action 2m 32s
Step 5: Verify Full System Functionality 1m 48s
Step 6: Document Outcomes 1m 50s
For Further Learning 0m 53s
Summary 1m 53s
pluralsight.com/courses/operational-procedures-comptia-a-plus-220-902
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