2014
Pluralsight.com
Erin Stellato
02:01:00
English

Learn how to properly support applications based on SQL Server 2005 onward, following on from the Developing and Deploying SQL Server ISV Applications course.
This course follows on from the Developing and Deploying SQL Server ISV Applications course and describes how to effectively support your application and provide the best experience for your customers and your company, whether you work for a large or small ISV and are creating a complex or simple application. The course discusses how to give customers recommendations, how to best support customer implementation of your application, and how to maintain the application database.
It then explains how to deal with customer performance issues and overly-persistent customers, plus the importance of capturing usage information from customers and how to make use of it. The course wraps up with a discussion of how to build good relationships and a community with your customers, and how to create meaningful and useful documentation. This course is perfect for anyone involved in supporting applications that use SQL Server for data storage. The information in the course applies to all versions from SQL Server 2005 onward.

Introduction
Why this Course?
Review - What is an ISV?
Keys for Successful ISVs
Areas of Focus and Course Structure
Providing Recommendations
Didn't We Already Cover This?
Why it's Important to Provide Recommendations
Deciding What Recommendations to Provide
Deciding What Recommendations to Provide (2)
When to Share Recommendations with Customers
Options for Distributing Recommendations
Options for Distributing Recommendations (2)
Summary
Supporting Customer Implementations
Support: The Hardest Job Out There
Technical Support Agreement
Service Level Agreements
Clearly Define the Lines
The Customer DBA
Summary
Maintaining the Database
Database Maintenance Basics
Database Maintenance Tasks
Database Maintenance Ownership
Maintenance Task Checklist
Demo: Setting up Maintenance Tasks
Monitoring Checklist
Demo: Setting up Monitoring
The Extra Mile
Summary
Addressing Customer Performance Issues
No Solution is Perfect
The System is Slow
The System is Still Slow!
Consider a Proactive Approach
Summary
Capturing Information From Customers
Water, Water Everywhere...
Data, What Data?
Data, What Data? (2)
How do you get that Data?
Considerations for Capturing Data
What do we DO with All that Data?!
Summary
Building Relationships
Team, Team, Team
Building a Better Application
Improving the Customer Experience
Education
Creating a Community
Soliciting Feedback
Summary
Documentation
RTFM
Policies and Procedures
Policies and Procedures (2)
Installation Documentation
Database Documentation
Summary
Summary
Keys for Successful ISVs - Revisited
Recommendations
Support
Maintenance
Performance Issues
Customer Information
Relationships
Documentation
Summary

http://0s.o53xo.obwhk4tbnrzwsz3ioqxgg33n.cmle.ru/courses/sqlserver-supporting-isv-applications

Download File Size:203.42 MB

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