The business environment has changed. Sharper competition requires
organizations to exhibit greater effectiveness in their operations
and services and faster creation of new products and services - all hallmarks of the knowledge economy. Up until now, most of the
knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the
people - the knowledge workers themselves. Noted expert Karl Wiig
synthesizes recent research findings in cognitive science and
related fields to describe how people actually work. He focuses on
how people learn, remember, make decisions, solve problems and act
- in general, how knowledge relates to work behavior. By
understanding how people work, managers can improve effectiveness
to gain competitive advantage.

. First book to connect cognitive science with knowledge management . Karl Wiig has worldwide name recognition as thought leader
. Clearly written for professionals with charts and checklists
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