Calls for performance measures and metrics sound good, but public sector
organizations often lack the tools required to assess the organization as
a whole and create true change.In order to implement an integrated cycle
of assessment, planning, and improvement, government agencies at all levels
need a usable framework for organizational assessment that speaks to their
unique needs. Organizational Assessment and Improvement in the Public Sector
provides that framework, an understanding of assessment itself, and
a methodology for assessment focused on the public sector.


The book introduces the concept of organizational assessment, its importance,
and its significance in public sector organizations. It addresses the
organizational theory that underlies assessment, including change management,
organizational and individual learning, and organizational development.
Building on this, the author focuses on the processes and demonstrates how
the communication that results from an assessment process can create a widely
accepted case for change. She presents a model grounded in the Malcolm Baldrige
National Quality Program criteria but adapted for the culture of government
organizations. She also addresses the criteria that form the basis for
assessment and implementation and provides examples and best practices.

Facing decreasing budgets and an increasing demand for services, government
agencies must increase their capabilities, maximize their available fiscal and
human resources, and increase their effectiveness and efficiency. They often
operate in an atmosphere that prizes effectiveness but measures it in silos
assigned to individual programs and a structure that encourages people to do
more with less while systematically discouraging efficiency. Stressing the
significant and important differences between a business and a government,
this book supplies the knowledge and tools necessary to create a culture of
assessment in government organizations at all levels.

http://www.amazon.com/Organizational-Assessment-Improvement-American-Administration/dp/1420084208

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