.A must read for anyone in business, government or academia. The lessons Hayashi teaches are all
too often taken for granted. This work distills a lifetime of experience into easily understood
actions that can benefit us all...Joseph Major, Chairman and CEO, The Victory Bank
Key Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS
Whether you.re trying to motivate a team, negotiate a contract, make a sale, ask for a raise,
land a new job, or terminate an employee, the conversations you have will either help you succeed
or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent
more than two decades studying how the things people say impact their business and professional
lives. In her new book CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she
not only identifies the twelve most important types of conversations people have, but shows readers
how to reach their maximum potential by using these conversations effectively

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