The 100 % Web-based module is a valuable module of
TOPdesk. It allows complete web access to the
TOPdesk database. Users can report incidents
themselves, via the intranet or email, reducing the
pressure on the help desk. Engineers use the TOPdesk
web interface to support all their operational
tasks, such as handling calls and keeping
Configuration management up-to-date.
TOPdesk 100 % Web-based

* Self Service Help Desk; users log and monitor
their own calls
* Web access for Engineers; 100% web access for
engineers
* Incident management
* Problem management
* Change management
* Configuration management
* Public Knowledge base
* Direct feedback from users
* Multiple sites with the Satellite module
* Timed events with the Notification module
* Online reporting
* Connect to 3rd party tools

More Communication Through Web Integration

The TOPdesk web interface integrates TOPdesk with
your existing intranet or it can run as a stand
alone web server. The layout of the TOPdesk web
pages can be adjusted to the corporate identity used
within your organisation.

The TOPdesk 100% Web-based is an additional module
to TOPdesk Professional and TOPdesk lite. The
efficiency of your help desk will increase
significantly by further optimising the information
flow within your organisation and with your clients.
Public and Secure Section

The public section of the TOPdesk web interface
offers your callers limited access to the
information in your TOPdesk database. In TOPdesk you
can specify which callers should be given access. It
is also possible to determine which fields of the
Incident card the caller can see in their overview.

The secure section of the TOPdesk web interface
offers more extensive options than the public
section and is especially meant for TOPdesk
operators. The TOPdesk web interface uses the
Authorisation levels of TOPdesk. Certain operators
can be restricted in their use of TOPdesk.
The Architecture of TOPspin

The TOPdesk web interface is built on the TOPdesk
ApplicationServer and TOPspin. The TOPdesk
ApplicationServer is based on a 3-tier architecture
of the TOPspin. This technology separates the
database from the functionality and the
functionality from the user interface. TOPspin is
the foundation on which TOPdesk and other
organisations can build highly evolved technical
applications quickly and easily. The TOPdesk web
interface is an example of this technology.
A TOPdesk for every Help Desk

TOPdesk Professional is intended for organisations
with the number of end users ranging from 200 to
15.000. For smaller organisations TOPdesk also
provides the competitively-priced TOPdesk lite. The
100 % Web-based module is available for both
systems.

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