Six years ago, author and management consultant Ferazzi wrote Never Eat Alone,
about networking and developing empathy with clients; since then, he's founded
his own company (Ferazzi Greenlight), and the challenge has taught him the
value of "a group that cared about and encouraged" him, "totally infused with
excitement, optimism, energy, creativity and hope." Trying to recreate the
dynamic interactions that defined work at his former employer, Deloitte &
Touche, Ferrazzi discovered that, in every sphere of life, fostering a "peer-
to-peer collaborative process," based in interlinked support groups, creates
a safe space where criticism, accountability and self-correction flourish
(think Weight Watchers or Alcoholics Anonymous). This bit of understanding,
Ferrazzi concludes, is something "great leaders and peak performers throughout
history have always known," and his lively, anecdotal style welcomes average
readers to the practice of building "lifeline relationships." Though Ferrazzi's
upbeat spirit is encouraging and his lessons valuable, an over-emphasis on
the ideal ("There's nothing inherently nonsupportive about today's corporate
culture") fails to address many hard realities facing today's American worker.

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