Express yourself with confidence in personal and business situations
Many people are not assertive because they fear displeasing others and not
being liked. But being assertive does not mean being aggressive. By standing
up for yourself, responding well to difficult situations and giving and
receiving criticism constructively, you will gain the respect and like of
others. Sue Bishop outlines ways to deal with problem people, think positively
and build self-confidence. Practical activities help readers measure progress
and reach their goals.

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