Authors: James Stroman, Kevin Wilson and Jennifer Wauson

Between coordinating meetings, making travel arrangements, and running the phone lines,
being a professional administrative assistant requires an astonishing and varied range of
skills involving interpersonal communication, written presentations, and organizational ability.


Written in a down-to-earth style, Administrative Assistant.s and Secretary.s Handbook
provides reader's with information on subjects including:

* record keeping,
* telephone usage,
* office machines,
* mail,
* business letters,
* and computer software skills.


Now in its third edition, the book has been completely revised with expanded coverage
of topics including:

* electronic records management,
* interpersonal and communication skills,
* troubleshooting computer problems,
* time and stress management,
* customer service,
* event planning,
* web conferencing,
* math for office professionals,
* office management and supervision,
* transcription,
and much more.


Comprehensive and completely up-to-date, this is the book every administrative professional should own.

Download File Size:12.57 MB

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