About this Course
This five-day instructor-ledcourse provides students with the knowledge
and skills needed to isolate, document and resolve problems on a Windows
7 desktop or laptop computer. It will also help test takers prepare for
the 70-685 and 70-682 exams.

Audience Profile
This course is intended for Windows 7 desktop support technicians who
resolve Tier 1 and 2 problems on desktop computers. A minimum of three
years of experience configuring and supporting desktop or laptop operating
systems is recommended.

At Course Completion

* After completing this course, students will be able to:
* Identify and Resolve Desktop Application Issues
* Identify the Cause of and Resolve Networking Issues
* Manage and Maintain Systems That Run Windows 7
* Support Mobile Users
* Identify the Cause of and Resolve Security Issues

http://www.microsoft.com/learning/en/us/course.aspx?ID=50331d

Download File Size:414.26 MB

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