The Classification Module automatically classifies long form requests
such as emails, case management notes, discussion group comments, etc.
This module is used primarily in solutions such as our Case Resolution,
Contact Center, and Online Support offerings that must effectively
process end user requests that go beyond the keywords, phrases, and
questions typical expressed in a conventional search application.
The IBM. Classification Module for WebSphere. Content Discovery is used
by hundreds of organizations to address this problem and has helped
organizations in many cases automatically resolve up to 40% of their
online service requests without the need for live assistance.
This module can also be used to automatically classify documents in
applications such as an email archiving solution.
Download File Size:348.2 MB
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