Sebastian Muller, Quality of Telephone-Based Spoken Dialogue Systems
ISBN: 0387231900 | edition 2004 | PDF | 490 pages | 19 mb
Quality of Telephone-Based Spoken Dialogue Systems is a systematic overview of assessment, evaluation, and prediction methods for the quality of services such as travel and touristic information, phone-directory and messaging, or telephone-banking services. A new taxonomy of quality-of-service is presented which serves as a tool for classifying assessment and evaluation methods, for planning and interpreting evaluation experiments, and for estimating quality.
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