"Applying Knowledge Management: Techniques for Building Corporate Memories is very readable and follows a logical order, sticking to the facts without burdening the reader with a lot of irrelevant detail. Most existing texts on artificial intelligence applications or knowledge management tend to deal with isolated examples of CBR applications. In contrast, this text has the virtue of dealing with CBR exclusively, and in doing so shows a diversity of problems addressable by the CBR approach. This book will really be read, and not just consigned to some dusty shelf after reading the first few pages."
-Rick Magaldi, Senior Technical Consultant (Artificial Intelligence), British Airways

"This book is written in a clear and friendly style that presupposes no specialized technical knowledge. It is full of practical wisdom about what works, why it works, how to make it work, and what it looks like when it works. This would be a great book to give to every member of a knowledge-system development team."
-Alexander P. Morgan, Principal Research Scientist, General Motors