BridgeTrak Suite helps your organization manage and track calls, issues,
software bugs and other information important to business communications
and customer management. Test BridgeTrak Suite with our free,
comprehensive help desk software demos. See how the powerful, easy-to-use
features of this affordable help desk application can effectively bring
your help desk issues under control!
Why is BridgeTrak help desk software so popular among help desk
professionals?
-Reporting Tools - Numerous standard reports help you summarize, analyze,
and classify issue information or create your own customized report.
-Issue Management - Create an unlimited number of database queries. View
issues by any tracking field ..Customer, Priority, Status, Assigned To,
etc.
-Knowledge Collection - Don't lose important info when an experienced
employee leaves...gather it in the knowledge base!
-Easy Issue Entry - Auto fill speeds issue entry for help desk agents.
Customizable screens offer quick navigation and a NEW, redesigned user
interface offer quick navigation.
-More Organization Options - View important issues at all times with the
Status Bar. File Attachments keep files attached to issues for easy
retrieval. Organize help desk issue by project!
-Issue Resolution Tools - Knowledge base stores known problems and
resolutions. Query through data to get to information fast.
-CI Discovery Integration - Launch CI Discovery (network and computer
auditing software) from within BridgeTrak and link audit information back
into BridgeTrak's Asset Management functionality.
Download File Size:43.74 MB
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