Cisco Unified Presence is a standards-based platform that collects information from
multiple sources about user availability and communications capabilities to provide
rich presence status and facilitate presence-enabled communications with Cisco Unified
Communications and other critical business applications.

This scalable and easy-to-manage solution can help you:
Increase productivity: Connect with colleagues on the first try by knowing their
availability in advance on either Cisco Unified Personal Communicator and Cisco Unified
IP Phone. Enhance collaboration: Share availability information and instant messages with
coworkers within your business or between businesses with Cisco Unified Personal Communicator.
Streamline communications: View telephony status of coworkers from Cisco Unified Personal
Communicator, IBM Lotus Sametime, or Microsoft Office Communicator, and simply click to call
them through Cisco Unified Communications Manager. Presence-enabled business applications:
Expose presence information and user communications capabilities in corporate web directories,
point of sales applications, or customer relationship management systems through Cisco Unified
Application Environment and standards-based APIs on Cisco Unified Presence. Improve first-call
resolution and customer satisfaction: Allow subject matter experts anywhere in your enterprise
to handle incoming customer calls with presence capabilities delivered with Cisco Unified
Expert Advisor, Cisco Unified Presence, and Cisco Unified Personal Communicator.

Download File Size:2.66 GB

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