2013
CBT Nuggets
Michael Shannon
08:30:42
English

This ITIL video training with Michael Shannon covers the IT infrastructure library that’s ideal for use by large IT departments, including topics such as the service lifecycle, service operations and more!
Learn the essentials of ITIL 2011 Foundations from trainer Michael Shannon. This course is aimed at large IT departments.
For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.

Introduction to ITIL 2011 Foundations
ITIL in the Real World
The Service Lifecycle
Service Strategy (Part 1)
Service Strategy (Part 2)
Service Design (Part 1)
Service Design (Part 2)
Service Design (Part 3)
Service Design (Part 4)
Service Transition: Transition Planning and Support
Service Transition: Knowledge, Asset and Configuration Management
Service Transition: Change Management and Release & Deployment Management
The Service Desk
Service Operations: Event, Incident, and Problem Management
Service Operations: Request Fulfillment and Access Management
Continual Service Improvement

http://www.cbtnuggets.com/

Download File Size:1.9 GB

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