Praise for Detail Process Charting "A must-read for any competitive
organization, Detail Process Charting: Speaking the Language of
Process provides a comprehensive, yet clear, explanation of how to
utilize one of the most powerful tools available to improve work
processes. [Graham] has successfully integrated the history, success
stories, and wisdom of those in the field who have applied this time-
tested tool." -Jim Denyes, Training Manager Naval Occupational Safety
and Health, and Environmental Training Center Author, Work Smarter,
Not Harder "This book will be a valuable resource for all those
interested in work simplification and its implementation. Excellent
answers to the 'who,' 'what,' 'when,' 'how,' and 'why' of work
simplification are provided in an understandable and very useful level
of detail. Graham has obviously 'been there, done that.' " -John A.
Roberts III, Adjunct Professor School of Business Administration,
University of Dayton "The keys to this approach ...are the involvement
of the workers and the simplicity of the charting approach. Even those
participants who have never seen a process chart can almost instantly
see how the process works, their role in it, and how it can be
improved. This level of involvement means continuous buy-in, which
significantly improves the chances of success. The emphasis on the
document as the key process element and the ability to diagram the
document to flow easily, rapidly, and clearly set this approach apart
from all the others." -Fredric D. Heilbronner, Director of Systems
Consulting, eForms Digital Consulting & Software Services, Inc. "Much
has been written about charting and business systems analysis, but I
have not seen anything as comprehensive and clear as Ben Graham's
book. Writing in simple, easy-to-follow language with plentiful
illustrations and practical examples, this book takes the reader
through the full spectrum of the charting process from initial
analysis to managing charting libraries. This book is a must-have for
all process improvement analysts and managers wanting to improve their
organizational efficiency." -Robert Barnett, Managing Director Robert
Barnett and Associates Pty. Ltd.
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