Foundations of IT Service Management based on ITIL has become the industry
classic guide on the topic of ITIL. Over the years this authoritative it
SMF guide has earned its place on the bookshelves and in the briefcases of
industry experts as they implement best practices within their organizations.

This 2007 version has now been upgraded to reflect ITIL V3. Written in
the same concise way and covering all the facts, readers will find that
this title succinctly covers the key aspects of the ITIL V3 upgrade.

The new ITIL V3 approach covering the ITIL Lifecycle is fully covered.
In addition those who are familiar with the Version 2 process approach will
be delighted to discover that this new edition of Foundations of IT Service
Management based on ITIL V3 has split out all the processes and describes
them in detail. This means that it is easy for all readers to access and
grasp the process concepts that are so pivotal to many service management
day-to-day operations.

Download File Size:3.36 MB

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