Support services such as IT, facilities, HR or
clients, exist within many organisations. The
internal IT help desk supports staff within the
organisation, whilst the external service desk
supports the organisation's clients. Every
organisation has specific requirements for a Service
management tool that supports their processes.
TOPdesk offers a solution for any type of
organisation, regardless of the size or budget. Over
1800 organisations from different sectors work with
TOPdesk daily to support their service desks. Are
you looking to improve the service you provide your
clients? Would you like to set up a streamlined
service desk?

The #1 Solution for your Help Desk

TOPdesk is a well-engineered software application
that assists the Service desk in its day-to-day
operation. TOPdesk is a user-friendly and effective
tool. Above all, TOPdesk is flexible. Due to its
modular structure, you can decide exactly which
functions your help desk requires. E.g.:

* Incident management
* Configuration management
* Service Level management
* Problem management
* Change management
* Email integration
* PC audit
* Knowledge bases
* Fuzzy search engines
* 100 % web-based

Every Service Desk deserves a TOPdesk

TOPdesk offers a TOPdesk for any type of Service
desk or Help desk, regardless of the size or budget.
TOPdesk Professional is suitable for organisations
with 200 to 15.000, and more end users. TOPdesk
Professional Interal Support (IS) focuses on
internal IT support within the organisation. For
external support of clients, we offer TOPdesk
Professional External Support (ES).

For organisations that support up to 200 end users,
TOPdesk also provides the sharply priced TOPdesk
lite. TOPdesk lite offers an ideal tool for smaller
organisations that wish to set up a professional
help desk.

The Power of Simplicity

TOPdesk records all incoming service requests. Both
managers and operators have a clear and accurate
view of who is handling which incident and when the
incident will be resolved. TOPdesk uses email and
the intranet to report the status of an incident.
Hardware and software can be registered in TOPdesk,
allowing you to gain insight into your IT
infrastructure.

Excellent Value for Money

We believe that good software does not have to be
expensive. TOPdesk offers you a complete solution to
fully support your IT processes, at a modest price.
The License structure of TOPdesk is not based on the
number of support staff, but on the size of your
organisation. When a new staff member joins your
organisation, you will not have to purchase
additional TOPdesk licenses. Budget worries are a
thing of the past.

Download File Size:30.74 MB

---